Notes From Our Team
Gray Matter Marketing is a small business dedicated to promoting a healthy lifestyle through charitably focused events that respect and showcase the beautiful communities across New England that we are so fortunate to call hosts cities.
We understand the long hours and financial commitments that go into participating in our events and truly want to thank you for your support of Gray Matter Marketing.
Our event policies are in place in order to remain consistent and fair to all of our customers while running a small business in uncertain times.
Frequently Asked Questions
Can I get a refund?
We do not offer refunds. However we do offer Eventbrite Credits for other events on our calendar.
Can I defer my registration?
No, we do not roll over your registration automatically to the next year’s event. However the credit that we issue can be used towards the purchase of that same event whenever registration re-opens for the following year’s event.
Can I transfer my registration to another person?
No, we do not offer transfers. However, when you request and receive a race credit, you can use that credit to purchase a new ticket for another participant if you choose to do so.
How long is my Eventbrite Credit good for?
The balance of your registration is good for up to two years from the date it was issued, at which point it then expires.
When can I request an Eventbrite Credit?
All credit requests must be submitted to [email protected] no later than 30 days prior to the event.
We are not able to offer refunds. However we do offer any registered runners the opportunity to request a race credit for your full value. Once issued, these Eventbrite Credits appear as a balance of your Eventbrite account. The credit balance can then be applied to the purchase price of a new ticket to any event on our calendar within two years of the day we issue the credit. Race credits may be requested up to 30 days before the event in which you are registered. Race credits will not be granted if a request is made less than 30 days prior to the event.
Step 1: Request a Credit
Please email [email protected] with your full name, the email you used to register for the event, and the event name and date — and we will issue an event credit for the value of your entry. Event credits must be requested no later than 30 days prior to the event you are currently registered for.
Step 2: View Credit Balance
When we authorize a credit you receive an email from Eventbrite. At this point, you will be able to view your Gray Matter Marketing credit as follows:
1.) Log in to Eventbrite
2.) Go to “Credits” in your account.
3.) View the amount and expiration date of your credits
Step 3: Use Credit Towards a Gray Matter Marketing Event
You must be logged in to Eventbrite to use your credits. Once you found the Gray Matter Marketing event you wish to transfer to, you use the credits to pay for the tickets at the checkout:
1.) Select the ticket quantity and click “Checkout”
2.) Fill out your details and click “Payment”.
3.) Select your credit amount under “Credits”.
4.) If the credit doesn’t cover the new ticket price, select a payment method to pay for the balance.
5.) Click “Place order”
Gray Matter 2023 & 2024 Events
All events pending permit approval. Please not that some events won’t be immediately available for credit use until registration for those events launches. Race credits may be requested up to 30 days before the event in which you are registered and are valid for two years from the day they are issued.
2024 Events (Tentative Dates)
Extreme Weather Policy
Our events are held rain, snow or shine. However, there is always the potential for extreme or severe weather conditions. We will do as much as we can to ensure the experience is as safe as possible. In the event of severe weather, the event may be delayed as officials consult public safety officers. If there is more than a short delay, if conditions persist, or the forecast calls for extreme weather, event officials reserve the right to alter or cancel the event. We do not schedule “rain dates”. Any decision to cancel an event is done as an absolute last resort and is made collectively with local risk management, police, fire & rescue, and medical personnel as appropriate. In such situations, there will be no refunds as registrants accept any such risk of their entry free when signing up.